Here are some emails, letters, and comments from our customers:
Just wanted to drop you a note to tell you how wonderful the customer service is at your company. You really do strive for high quality and your employees reflect your influence beautifully. I was a customer this past week at your Piedmont location. I was having problems getting heat from my car and had no idea what was the issue. Your staff diagnosed my problem as a leaking water pump. When I was called with the issue… your staff immediately reminded me that Catherine’s had replaced the water pump before and was under warranty. Not only that but when the car wasn’t ready on time, a rental car was arranged for me.
I have never been able to find a reliable auto repair shop that I trusted in the past. I have been a customer of yours for the last 2 years or so and felt very comfortable bringing my car to your shop. Now after this past week’s experience, I will never take my car or my husband’s anywhere else.
Congratulations on building such a wonderful addition to the community. I appreciate your company and tell everyone I know.
Ansley, Toby, and Catherine:
I just wanted to drop a quick note to say thank you for all that you do for me. As you know I was pretty stupid in taking my car to _______ (large national franchise) to have them replace the struts. During tough times cost was a pretty big factor, however I should have known that the lower cost would come back to bite me, and boy did it! Cheapest is not always better, especially when it comes to our cars.
You guys are the only ones I trust when it comes to my Nissan!
Thank you again!
Recently one of your mechanic’s exhibited such honesty and helpfulness that I am committed to supporting your business by bringing our family cars to it as long as the doors are open.
Our 1999 Saab suddenly quit starting and we had it towed to Catherine’s Automotive in Atlanta To make a long story short, as the employee talked to my husband he realized that a $700.00 repair was likely not the product of our driving but rather probably something that happened while it was being towed.
I don’t mean to imply that other mechanics would have hid this from us, but I do seriously doubt that your mechanic’s conversation would have even happened at some other businesses. In short, without your mechanic’s listening to and taking seriously our concerns-we would have paid $700.00 needlessly.
Time is important and no less so in a small business that does not overcharge their customers and pays their workers fair wages- and I am sincerely grateful that your mechanic spent some of his precious time listening to our concerns.
Dear Geornette and everyone at Catherine’s:
I am writing this email to thank Catherine’s for the excellent work on my car. I have been bringing my 1998 Toyota 4Runner to you for repairs and maintenance for a couple of years. You just worked on my car yesterday, a tune-up and other miscellaneous items, including tire rotation and balance. My car has been shimmying for awhile, and it seems like the tire balance has eliminated that. The last place it was balanced was a Toyota dealership (to be unnamed) after some body work. I will definitely be bringing my car to your business before even considering taking it to a dealership or anywhere else!
I appreciate your honest and helpful suggestions about what my older car needs to run at its best.
Catherine (and Jerry):
I want to take a moment and express my gratitude for the great care I received when I recently had my car towed to your Piedmont Circle location. The whole experience was as pleasant as an experience like this could be thanks to Jerry and your knowledgeable team of technicians. Even the towing company you suggested was professional and courteous. I often feel that customer service is lacking–not so with your team. I’ll be sure to think of you first for any future repair and service needs.
Once again, you all have done a fantastic job! I dropped my car off at the Piedmont location a couple of weeks before Christmas, knowing that I was about to embark on a long road trip from Atlanta to Buffalo, NY and back. Sure enough, it needed some TLC to get it ready for the trip along with some new tires. I had to be out of town on business that week in Fort Worth, Texas, and I knew it would be a good time to leave the car with you folks.
Your manager was in touch with me the whole time I was in Texas with details and advice on what needed to be done now, and what could wait until after Christmas. I appreciated the honesty and coming back to a car that ran like a dream!
As usual, I sing your praises to my contacts, and let them know that I have never had a bad experience with you and your folks. This is the third car I’ve owned since moving back to Atlanta, and you folks have worked on all of them, over the years, for me.
Thank you again for the great service you are providing!
I am a regular customer at your shop near Georgia Tech. Last week I was driving by and realized it was time for an oil change, so do I try Catherine’s without an appointment or do I go to an oil change shop?
I figured it wouldn’t hurt to ask Toby if he could help me out, and sure enough he gave me the – Frank, I’ll make it happen line – and 40 minutes later I was back on the road with fresh oil, filter etc.
It’s service like this that keeps me coming back.
Thanks to all who make it happen, and especially Toby who always bends over backwards to help the customers.
I just wanted to let you know how much I appreciate you and your staff. They are incredible. It means a lot to me, as a woman, to have a place that I feel comfortable taking my car. The most important thing is I know that I am getting a fair price and not getting ripped off. Every time I bring my car to your facility they go out of their way to help and are always very polite.
Again, I just wanted to say thanks and to let you know that I recommend your Southland Circle location to everyone I know.
I have become a regular customer in the past couple of weeks. I have had my car in your shop 3 times in the past two weeks for 3 different issues. I am very nervous about car repair shops because of past experiences with less than friendly and honest repair shops. I have to say that from the very first time that I spoke with Geornette, I felt very comfortable. She has been wonderful! She has dealt with my crazy self and the million phone calls that I have made with questions. You can tell that she truly cares about her job and customers.
I haven’t dealt with Jerry about specific issues with my car but he has been very friendly and helpful with questions that I have had. The two of them helped me get a rental car lined up. They are fabulous!
There is also another employee that wowed me and that is your porter. He has driven me to my house and picked me up more than once. He was always very respectful, courteous, and friendly. I was very impressed with him. All of this has earned your shop a new customer as I know that myself and my car will be treated with respect. Thank you for having such a stellar staff there.
I just wanted to drop you a note saying what a pleasant experience I had sending my car to your repair shop on Northside.
I called before I dropped off my car to get an estimate of the cost, and Toby answered my questions and quotes in a no-nonsense way. All prices included the labor, so I wasn’t surprised when I got the final bill. After dropping off my car, a technician named Eric dropped me off at my house, and told me along the way how much he enjoyed working at your garage.
The work was done when I was told it would be done, and it cost what I was told it would cost. I have to congratulate you for bringing honesty and integrity to the car repair business. I’m going to tell everyone to go to Catherine’s!
I am writing you to let you know just how grateful I am to have found an auto repair shop that I feel I can trust with my repairs.
A few weeks ago, I was having a problem with my Infiniti and I took it to the dealership, which is what I have always done. What I thought was a minor problem, the dealership said that my problem was going to cost around $3100 to $4700 to correct. Needless to say, I could not believe this, after all my car only had 89,000 miles and I had not had any problems with the car. And they were talking about replacing my engine.
A dear friend of mine suggested I bring my car into Catherine’s Auto Repair because of the excellent service and master mechanics on staff. She felt that the mechanics would go over my car completely and be able to diagnose the problem. I am glad I did!!! After going over my car thoroughly, the mechanics totally disagreed with Infiniti and the cost to repair was only a fraction of the initial quote obtained from the dealership. And guess what, I did not need a new engine.
Thank you for restoring my trust in auto repair companies. Your staff was very professional and an absolute joy to work with. They kept me informed throughout the process of the repair and of testing my car to make sure everything was working properly before returning the car to me. I truly believe you have some of the best mechanics in the trade there at Catherine’s. I’m going to tell everyone I know of my experience. You are truly a company that provides high quality auto repair with integrity, honesty, and excellent customer service at a fair price and with a personal touch.
Deborah A. Echols
To everyone at Catherine’s:
Inspired by the sticker I see on my husband’s receipt for recent service, I am emailing you to let you know that I think Toby at your Northside location does a great job. (This location is most convenient for me and 99% of my interactions with anyone at that location are with Toby.) With so many customers, I appreciate that he manages to remember my name. He is friendly, prompt, and manages to get cars expertly shuffled around on the property in the midst of what seems like gridlock to a layperson.
Keep up the good work!
Christine Quillian (also writing on behalf of David Quillian)
Dear Catherine (and everyone at the shop),
I just wanted to write and thank you all for taking such good care of me and my silver VW Golf. You really saw it through and as a small business owner myself, I respect and admire that. I finally got to Philadelphia to visit my sister. The Golf drove great – no revving of the engine!
I wanted to THANK the Team at Catherine’s Piedmont for servicing and repairing my truck on such short notice. The window works just like new.It is good to know that there are Service companies out there that still stand behind their work and their service.
Again Thank you and I will be proud to recommend your Company to all.
Curry A. Roberts
Dodge Dakota Truck
I’d come into your shop on Tuesday and Jerry helped replace the front bulbs on our car. My husband (Mark) and I just wanted to let you know that we think you have a wonderful business with awesome staff who provide great customer service.
Mark & Michelle Levine
I just got your newsletter in the mail and was so sorry to hear that you had to make the decision for Maggie to go to doggie heaven, but you made the right choice for her, I will miss seeing her around the shop.
I also wanted to thank you and all your GREAT staff at Piedmont Circle for being so awesome. Any time I take my Mountaineer in for whatever is going on at the time I can always bet that Jerry or Ansley has someone to take me to work so I can leave my car, and often they even bring it to me if I can’t get away long enough to run get it… it’s all the extras and all the little things that make your place the best.
I am so happy that I was referred to you by a friend and I have sent many people your way as well. I always love your newsletter, it’s real informative and fun. I thank you for being an honest, dependable, dedicated business that I can always count on.
Best wishes for many years of success…
Well, I must write this E-mail to tell the facts about my problems. I decided to take my car to Catherine’s Automotive on Northside Drive. I took it to them and Olja Ackovic test drove it with me. He said it didn’t sound good. I needed to leave it with them. They were very busy and couldn’t get to it until the next day.They called me the next day and told me that it looked like it needed a transmission. My options were a new transmission or a used transmission (18,000 miles). I told them to proceed with the used. They also told me that I should consider a clutch if it was bad. Because we were replacing the transmission, there would be no additional labor to do so.
Today, Toby called me and asked if I was sitting down. My first thought was engine too? Instead he told me that they had found a service bulletin about the transmission possibly rubbing on the chassis of the car. They found traces where the transmission had been rubbing on the chassis. They replaced the clutch, removed the original transmission and re-centered it away from the chassis. Noise was gone. He told me that I didn’t need a transmission. I could not believe what I was hearing!! I have never, I repeat NEVER, been told by a mechanic that something was wrong and then later told me that the repair was not needed.
The car is running like new!!! I felt that I needed to let everyone know my experience. Has anyone ever told you a repair would be $3,500 and later told you it was not necessary? I still can’t believe it. Needless to say, at this time, I highly recommend Catherine’s Automotive. I have NEVER witnessed honesty, in auto repair, like this before.
I want to openly thank everyone at Catherine’s Automotive. When I left my car with them, Ken offered to drop me off at my house on his way home to Lawrenceville. They are truly a class act and I think they really are different and you should consider them for repairs on your S2000!!!
THERE REALLY IS A SANTA CLAUSE!!!!!
I’ve never written an e-mail to a company before in my life. I had to write in on how affordable and convenient my experience was at your Northside Drive location. I’ve been having car problems that have seemed to be unfixable and was about to be completely scammed by a _______ (national auto repair franchise) on the North side of Atlanta. They wanted to charge me $500 to do what you all did for $164. Toby at the Northside location helped me through everything from scheduling my appt. to getting me a new emissions test. So glad I found you!
I just wanted to drop you a note to let you know what a wonderful experience I had with your Northside Drive location. Your staff were courteous and friendly and a joy to work with – the complete opposite of the staff at the dealership where I used to take my car. I’ve always heard you should never take your car to the dealership for service but I didn’t know where else to go – now I know.
Thanks for providing a great service.
Dear Catherine and all,
I have had my car in for service twice at your Piedmont location since moving to Atlanta. Both times, the service has been exceptional. My car is running better than it has in a long time. I wanted you to know that I’m proud to refer your facility to anyone. Keep up the excellent work!
To Everyone at Catherine’s Auto Repair -
You’ve done it again! Thank you for the excellent service and smile. You’ve always got a recommendation from me!
About a month ago I needed to have some maintenance work done on my car and I looked up repair shops from the AAA web site. You suggested Catherine’s Auto Repair in Atlanta, GA. This turned out to be one of the best experiences that I have ever gone through with putting my car in the shop. I was treated very courteously. The work was top quality and reasonably priced. Someone even opened the shop early so that I could drop my car off before work.
Thank you very much for such a wonderful recommendation.
I did not meet you this week while your shop made repairs to my vehicle, but I wanted to express my appreciation for both great service and a fair price for the work done at your shop… Click here to read the rest of this letter.
I wanted to thank you for having my car repaired expeditiously. It would have been easy for you to ignore my situation, especially since I am a thousand miles away… Click here to read the rest of this letter.
I just wanted to send an e-mail about the Catherine’s Corner piece in the Spring 2005 Under the Hood. I have always appreciated the service I have received from Catherine’s Auto Repair and I think one reason why is that all of you treat us a “clients”. I say clients in that when we come to you, we are treated better than a customer passing through the express lane at the grocery store. I feel like I get a lot more individual attention kind of like how a professional service firm treats its corporate clients. You guys are great and I always recommend you to everyone I know. Also, the article about trade secrets was great. I am going to circulate it to everyone at work.
Thanks for always taking care of my old Dodge Neon!
And from some quotes from the AAA survey return cards
“They are the greatest. Friendly, knowledgeable staff. I trust them emphatically! Will not go anywhere else!!”
“friendly, courteous, caring people”
“Great. Actually told me less was wrong than I thought.”
“service is always excellent and staff is very professional and courteous.”
“I was very impressed by this facility. It was so nice to get the wonderful service I received – being new to the area and not knowing anyone. Definitely will recommend to others”
“this repair shop was excellent and has tremendous customer service”
“Catherine’s is the best!”
“I would highly recommend Catherine’s and have. Very honest,unlike (a large auto parts/shop chain) that will do things to your car when it doesn’t need it.”
“They FAR exceeded my expectations. I will definitely be returning for future needs.”
“great people and attitude and work with customers well”
“great personal attention to detail and I appreciate the ride to and from work”
“Catherine’s is the best for service and price and courteous staff”
“excellent service, they gave me an estimate and the bill was less not more!!! I will take my vehicle here from now on. Best in Atlanta”